We hope that you truly love your Vicki Jean purchase. We cannot take back custom bags. However, if you would like to return a standard item, please email us within 5 days of receiving your order. Returned merchandise must arrive back at the Vicki Jean studio no more than 20 days after initial order date. All returns must be in 100% new condition, unused with all original tags in place. Please ensure the item is packaged safely, as we cannot accept damaged returns.